Ultra diamonds |
| United States |
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Consumer reviews about Ultra diamonds |
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Uniquely ripped off
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Feb 8, 2012
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Horrible repairs
I totally agree with this review of this company. They are very misleading to get you to make a purchase. Once the purchase is made, it is like you never existed. I had the misfortune of entering one of their shops during the Thanksgiving holiday. The saleswoman CNOVIA convinced me to purchase a ring, insuring me I had to make NO payment as long as the ring was paid up before 12/2013. February I get a call from a finance company informing me I missed a payment. I am so distraught because I have not even got a chance to wear the ring because of sizing and I have heard nothing but horror stories regarding their extended repair warranty. Then they say you can trade at any time, however, they don't tell you your new purchase has 2 be AT LEAST 100% more than your original purchase. Their warranty is a bunch of crap. My warning to one and all is if you are not looking to be ripped off and left feeling like a fool BE WARNED!!! BE WARE !!!AND MORE IMPORTANT STEER CLEAR!!! FROM THIS RIP OFF JEWELRY CHAIN
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wife2be
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Feb 24, 2012
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Horrible repairs
My fiancee bought my engagement ring from Ultra Diamonds. Just recently we went to trade it in for a wedding set. (The shape of my engagement ring wouldn't allow us to get a band. so we decided to get a set.) Well while at another jewelry store, They told us the diamond in my engagement ring was a fake. We took it to other jewelry shops for second opinions, all said the same thing. When my fiancee bought the ring, the guy who sold it to him told him it was real. And he paid for a real diamond!!! We were so upset to find this out!! And it was so heart breaking to see him so upset with himself for being fooled like this. The guy got fired a while ago. And they said the best we can do is in store credit. But at this point, we don't know if we want to go back!! I'm sure not all the stores are the same. But I'm so upset about this... Its a really hard thing to forgive.
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Angry Bride
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Mar 7, 2012
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Horrible repairs
I am so very disappointed in this jewlery store, my fiance got my ring from Ultra Diamonds and I love it...I bought his ring there as well, we new it was about 2 sizes to big but we were told that it could be sized so I bought it. We went in about 2 months ago to have it sized and were told they could not size it due to the way the diamonds were set. After 4 hours of being in the store we finally settled on another ring that had to be special ordered, no problem they said two weeks max and we would have it. Well it is now three weeks and we leave in one week to go to Las Vegas to get married and he has no ring! The store continues to give me the run around, so I finally called corporate and was told oh no this ring actually takes 6-10 weeks to get!!! Are you kidding me!!! I was told two weeks I leave one week to get married and your telling me I may not have the ring! I then called back to the store I purchased it from and told the manager what I was told and he replies with "I am still waiting on them to call me back from my call I put in yesterday" really so you call once a day when you have a bride with no ring! Thanks douche bag! So I preceede to ask do you forsee my ring being here in time? and he replies "well again im waiting for that call back but I would think so, however I will get back to you either what and let you know what you have to do" well I just got a call as I typed this and it was the manager, apparently, the previous manager just didn't feel the need to call me and let me know what they need my ok to put a bar in to get it the right size for my fiance so it has been sitting at this company waiting for approval. Needless to say I will never bring my business back there nor will I refer anyone to this company! So if you are thinking of going here please reconsider and save yourself a headache and stress!
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DHartman
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Apr 10, 2012
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Horrible repairs
I have recently had the same problems above. My husband bought me a diamond ring and after wearing it once, three diamonds had fallen out. I had to go through two seperate calls to get the shipping label as I had never received it after the first phone call. I sent this ring to be fixed and it came back looking fine. I wore it one time shopping and when going to put in jewelry box, noticed two diamonds again had fallen. Would never buy another Ultra Diamond product.
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