Uniblue |
| United States |
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Consumer reviews about Uniblue |
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UniblueSupport
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Jan 11, 2012
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Absolute harassment
Hi Monde,
I’m surprised to hear you have not received a reply from us, as we normally give quick responses to every inquiry. If you did not receive the email, it might have been sent to your spam/junk mail folder by mistake; please check if this is the case. We normally reply to all requests within 24 hours. When you filled in a support request through our website you should have immediately received an auto reply confirming our receipt of your request. If you did not receive this auto reply, it might have also been sent to your spam/junk mail folder by mistake; please check this.
In order to uninstall our product, use the following easy steps shown in the link :
http://www.uniblue.com/support/faq/uninstall-uniblue-programs-computer/
If you have further questions please contact our support team here:
http://www.uniblue.com/support/ticket/
Best regards,
Keti Uniblue Customer Relations Team
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UniblueSupport
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Feb 9, 2012
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I did not ask vor a thing
Hi Myriam Soubry,
I am sorry about this inconvenience. It sounds like your credit card was re-charged because your one year
subscription for your product updates/upgrades had expired and your order was set on automatic renewal.
Before the renewal charge is applied we notify our clients several times by email.
I regret that you missed our notifications, however you need not worry our 60-day money back guarantee
also applies to subscription renewals.We require further information to locate your order details and confirm the above.
We can then solve this for you as soon as possible. Could you kindly submit a refund request here:
http://www.uniblue.com/fr/support/contactform/
Thank you.
Keti, Customer Relations Team
Uniblue - http://www.uniblue.com/
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