UPS Corporate Headquarters |
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Consumer reviews about UPS Corporate Headquarters |
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Veronica Alterio
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Dec 29, 2011
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Cannot delivery my package
I can't get them to come to my home either. I live in a farm house that can be seen from the main road and yet my UPS driver insists on dropping my packages off at my neighbors barn because they've been doing it like this for years. I've called them twice now to inform them that I don't live at my neighbors barn. This holiday season was tainted because of UPS. I specified over night shipping for a special gift. It shipped Dec 21st and should be delivered by Dec 22nd. So, on the 22nd, I tracked the package and now my package isn't scheduled for delivery until the 23rd because of "mechanical problems". I paid an outrageous fee for that over night delivery but I'm still in good spirits because I will have my package by Christmas. The morning of the 23rd, I tracked my package again to find that it had actually been delivered on the 22nd. The drivers comments were, "Left with customer man". I was furious! Who is this "customer man"? I finally found the person the package had been given but it was almost a full 24 hrs after it had been delivered. According to my neighbor, the driver followed him in the lane and said, "Hey, can you sign for this?" My neighbor later claimed that he didn't even look at the label. AGAIN, I called UPS to complain and I was told that the supervisor would look into it. Christmas Eve the supervisor of the State College, PA UPS facility calls me and informs me that his driver had stopped my neighbor to ask for directions to my house and it was my neighbor who offered to bring me my package. It's Dec 29th and I'm still stewing over this! Not only is my driver the laziest on the planet but now he's also a liar! "It's been common practice for years that the drivers just drop packages at the main barn", said the supervisor. Well, I don't believe anyone (other than myself) has the right or authority to tell you people where to deliver my mail. That's just common sense! I don't care if you've been delivering packages to the barn for years or not. I'm here now and I want my mail brought to my home! In addition, when someone pays the outrageous over night shipping fee, generally speaking, they're in a hurry to have their package! Leaving packages with the first warm body you run into is just wrong!
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jacmeycomups
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Aug 19, 2020
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Should have gotten it a week ago
I ordered my air purifier from Amazon and it said it would be delivered on Monday (8-10-2020). I was very excited to receive it just like I have received everything I've ordered from Amazon. Always on time. It was very disappointing to look at the tracking information and see that the driver had "attempted" to deliver it twice. I was home all day. No knock on my door. Complete and utter laziness. It was sent to a UPS Access Point. I called UPS and told them that I cannot leave my home to go get my package from the access point and that it needs to be delivered to my door. The man rerouted the delivery back to my address. I thanked him, we hung up. That was last Tuesday. I called the UPS Access Point where my package was located to see when they would ship it out again. The man said it would be processed on Monday. I look at the tracking on Monday evening and it says there's a delay. I called him back on Tuesday to ask what was wrong and the guy said the delivery driver did not take my package on his truck. I'm not sure exactly what he did next but I guess made sure that a driver took it this time. Today, I look at the tracking and it says it has been delivered. "To the office" "SIG ON FILE," it says. It still had the address of the other UPS Access Point. I signed up to receive texts for updates. I've never received any. Now... I'm thinking the Office of my complex. I drive down to my front office and the manager says he's never received any packages. THIS IS UNBELIEVABLE. I've been given the run around for my package that I've been waiting for for a WEEK. Where does it end up? THE UPS STORE DOWN THE STREET BECAUSE YOUR DUMB DRIVER IS TOO LAZY. I ~CANNOT~ leave my house. I AM POSITIVE for COVID-19. Or would you like me to go to your stores and spread it? I THINK NOT. This experience is cause for a horrible review with the BBB because I put my life on hold, waiting for this. I am EXTREMELY disappointed, irritated, demotivated, etc.
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