Van Kirk & Sons, Inc. |
| United States, Florida |
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Consumer reviews about Van Kirk & Sons, Inc. |
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Royal Palm Fran
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Dec 11, 2011
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Poor Workmanship & Bad Warrantee
Van Kirk has the worst business ethics. We had a pool installed in 2007 and the salesman, Bob C., duped us. He suggested the salt system and we had the Jandy Aquapure 700 installed. After 1 yr. the pool pump breaks and we had to have Jandy install a new one. Then the sensor and the cheap plastic controls break off and we had to use pliers to turn the controls. Now, the salt cell is broken and we need to spend $1000. to get a new one. The expenses never end. We found out the system sold to us was discontinued and outdated. Also our pavers are a mess and now we have to get the pavers reinstalled. It's just one thing after another, and all I ever get from Van Kirk is "that's going to a $125. service call"! I will never recommend them to my friends, only to my enemies. Keep away from Van Kirk.
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rita91
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Dec 28, 2011
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Poor Workmanship & Bad Warrantee
Yes I agree, terrible ethics. Once your pool is done - you're treated like garbage. We have had so many (legitimate) problems its amazing that this company gets away with installing products like this. I have had to fight tooth & nail for the things that needed replacement and because they are so useless & rude eventually I gave up. I thought Bobby, the owner, was such a cool guy at first but at one point he was so frustrated w me, that he blasted me, screaming, yelling & cursing like a maniac, accusing me of neglecting my pool - I was in awe of his tasteless behavior that my husband had to step in. Eventually the owner replaced what he was suppose to but that just shows you how pathetic the owner can be. To make matters worse, he didn't even apologize for his immature act! This was just one incident out of many. People warned me but I just didn't believe it. The equipment is poor... My waterfall light doesn't work & when it did work, it never changed properly - same thing with the pool light. The plastic pvc handles on the pool equipment, have broken off. The pool had a leak after they first finished it, yeah, they fixed it reluctathatntly but now the finish that I paid extra for, is faded with white patches. My pool cost $40 grand plus & its annoying that so much has gone wrong. I have spoken to so many people, and i have yet to find anyone that was happy with this company - it shocking that they are still in business especially in this economy, Good luck to them because if they don't change their ways - its a matter of time before they fold. In this economy nobody's sage and therefore, they should be kissing their customers asses. I would never recommend them to anyone!
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RSK10578
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Jul 3, 2015
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Below average build quality
Our backyard "paradise" pool was built in 2005 by Van Kirk. I should have known they were idiots because I had to have three mistakes corrected during construction. The swim out was in the wrong place, the borderline tile was wrong and they didn't plumb the bubbler!!! Then the "Cooldeck" finish had to be redone because the broom finish on the concrete deck showed through. Six months later the deck had cracked in nine spots around the perimeter!! Their remedy was to epoxy the cracks and cut stress relief lines after all the cracking! After a lot of complaining, some jackass from the office came by. He actually said that Bobby Van Kirk would be proud to have this pool in his yard. Subsequently, the salt system has been replaced and the top concrete beam has cracked causing approximately twenty tiles to fall off. Now I'm looking at several thousands of $$$ for repairs to fix the shoddy workmanship.
I would not recommend VanKirk to ANYONE! They are awful! However, they are very good at fast talking and assuring the best. However, VanKirk does a very good job at reinforcing the really bad image of poor quality pool building in south Fla.
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