vayama |
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Consumer reviews about vayama |
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VayamaVoice
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Mar 7, 2012
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NO REFUND
In an effort to assist with this issue please send an email to [email protected]. Within that email please provide the Vayama Trip ID for the booking in question and a contact phone number where you can be reached. Once this information is received and researched you will be contacted promptly to discuss the case completely and provide resolution within the rules of the ticket(s) purchased.
Sincerely,
David
Vayama Customer Relations Manager
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xymmot
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Mar 9, 2012
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NO REFUND
David, the customer relations manager has already fail to resolve this issue earlier in Nov 28, 2011 and has neither given me a refund nor issue a ticket to travel. I have already left to the Far East and return by buying tickets from Orbitz with no hassle . Anyway I don't need a ticket until September 2012 and rather have a full refund instead like my other ticket that was issue a full refund $1, 468.02 (PFY7DD) Ticket issue for MR MICAH SOULDER...the other two tickets that is in question is (PFMNDD) Issue to Mr Thomas Mark and Mr Brandon Pearson. One person (Thomas Mark, took the flight and the other Brandon Pearson did not) Since he canceled his flight and had it confirm by Vayama, he never paid me for the flight and that is why I wanted a refund because it is on my credit card. Vayama stated that I can get a voucher and since i travel twice a year to the Far East i know I would use the voucher within the year, but then that is when the problems began as Vayama would not book the tickets to fly out of JFk>>>BKK, so then I just want a refund and go else where to get the ticket without a hassle. I was billed $804.02 for each ticket, times two person to equal $1, 608.04.. One ticket was not used, but the trip ID was the same (PFMNDD)
Since i was told that the ticket was cancel and Air China never receive payment for Mr Pearson's ticket, I would like a full refund instead as I was told that Vayama control the funds. my name is Thomas K Mark and my credit card was used to purchase these tickets. I was refunded $1, 468.02 for the first ticket only and want a full refund for 804.02 for the non-issue ticket of Brandon Pearson. My telephone number is #804-XXX-5105 for any more information that you might need.
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xymmot
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Mar 12, 2012
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NO REFUND
This is your response to me David to close the matter and no refund, enclosed is my e-mail reply with copies of past correspondence in attempts to get a refund or a ticket for travel. After seeing these documents, I still consider VAYAMA as scammers and a thief in the travel industry.
SENT TO ME MARCH 9, 2012
Please refer to my email communication with you on 03NOV 2011.
At no time did Vayama refuse to change your ticket. Change quotes were provided. You reference you have all email communications with Vayama. Please review the email sent to you on 26OCT 2011 providing a quote and on 28OCT 2011 advising that the ticket validity period was only until 30DEC 2011.
There is no refund value of the unused ticket as the validity period has expired.
All charges associated with the tickets in question were applied by the airline (Air China) and not Vayama. This can be confirmed by reviewing your credit card statement associated with charges made on 30DEC 2010. Given this to be the case, your reference to "Air China never received payment for Mr. Pearson's ticket" is complete incorrect.
If you feel you have a case, it should be brought up with Air China, not Vayama.
I too have all documentation associated with this issue. I consider this case closed.
Regards,
David
Vayama Customer Relations Manager
Ticket Details
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Ticket ID: NZE-335-68348
Department: Feedback US
Type: Issue
Status: Closed
MY REPLY AND ENCLOSED PROOF
David, you indeed scam the funds given to you to secure a ticket, as I follow your company instructions and got a run around with your company that I finally went to Orbitz to book my flight. It is your company intentions not to refund the ticket like the other ticket bought on the same day. (PFY7DD). I received a full refund of $1, 468.02, so why did I not get one for (PFMNDD)? I spent five days trying to secure a ticket with your codes and instructions with no avail. Your customer service was a nightmare as well where as each time I was refer to Vayama, I would have to wait a at least 20 minutes per call. After the five attempts I booked my flight with Orbitz within 15 minutes. I have no reason to lie on this matter and enclosed is my confirm flight number and ticket bought. If I had a unuse ticket with Vayama, why did I not use it? Because your company made it impossible to book the flight. As you know I have spoken with Air China and they told me that Vayama handles the funds directly and since the ticket was cancel, there was no credit to be given. The fact that the supervisor told me that Vayama kept the funds was enough to say that you are the thieves of my money. I know that I am not the only one who has been going though this as you (David) try to clean up your companies complaints and mess. I will refer the matter to the SEC as well as your trade associations of ASTA, IATA as well as the BBB . The BBB complaint was squashed by your quick answer to resolve the matter where I follow up on your suggestion with no ticket issue, but only to be given the AIR CHINA toll free numbers to solve the problem on my own. I will make another complaint to them as well as the issue never got resolved. There should be other Federal agencies to speak with on this matter. Any suggestions on your part? Enclosed is my tickets I bought through Orbitz. Your company Vayama stole my money!!! Shame on you internet scammers...I will not deal with you again and I hope that others will do the same. I work hard for my thousand dollars that you stole. below also is the communications I had with you to try to get my tickets to the Far East.
Flight Information
DELTA CONFIRMATION #: F97UUP
TICKET #: 00623635459075-08
Bkng Meals/ Seat/
Day Date Flight Status Class City Time Other Cabin
--- ----- --------------- ------ ----- ---------------- ------ ------ -------
Tue 29NOV DELTA 3807* OK T LV RICHMOND 1040A **
AR NYC-KENNEDY 1154A COACH
*Operated by PINNACLE AIRLINES
Tue 29NOV DELTA 173 OK T LV NYC-KENNEDY 1240P D **
AR TOKYO-NARITA 455P# COACH
Wed 30NOV DELTA 283 OK T LV TOKYO-NARITA 605P D **
AR BANGKOK 1130P COACH
Mon 09JAN DELTA 284 OK T LV BANGKOK 610A B **
AR TOKYO-NARITA 200P COACH
Mon 09JAN DELTA 172 OK T LV TOKYO-NARITA 310P D **
AR NYC-KENNEDY 205P COACH
Mon 09JAN DELTA 4019* OK T LV NYC-KENNEDY 745P **
AR RICHMOND 923P COACH
*Operated by PINNACLE AIRLINES
David
Vayama Customer Relations Manager
I have spoken to China Airlines to redeem the ticket and use the code Vayama Trip Id: PFMNDD that you have given me. There response is that the ticket was already used by Thomas K. Mark . I told them that the ticket for Brando Pearson was not use and was cancel. I had bought the ticket and was given a voucher for a flight later this year.
China Airline claims that there is no ticket with the PFMNDD code that is good for travel and ask me to speak with Vayama. Your letter written Mar 23, 2011 reads as follows:::
Dear vayama Customer,
We sent your refund request to the airline, and we have received a response. We regret to inform you that the airline has denied a refund because the total airfare is non refundable fare.
Please note the unused part of the fare may be applied towards a new reservation upon holding it as a credit with the airline. The validity of the ticket is until one year from the date of issue ie December 29, 2011. You have to complete a travel on similar route by this date. Please note additional fare difference, airline penalty and vayama service fees are a applicable at the time of reissue. We would request you to contact vayama with the request for new travel dates.
We apologize for any inconvenience associated with this change. If you have any questions or concerns regarding this or any other part of your trip we recommend contacting the airline directly at your earliest convenience at the toll free number provided below and let them know you are calling regarding schedule change information you received impacting your upcoming trip.
Airline Toll free Number:
Airline Record Locator: 9997872223185
Enjoy your trip, and thank you for using vayama!
Sincerely,
Vayama Customer Care Team
my reply after David try to correct the ticket issue
I use all the codes and airline record locator and it could not be found by China Airline, so that is why it is referred back to you. Do you have a code for the vouchor or unused ticket that I could give to China airlines?
I still need the ticket .JFK>BKK>JFK
CA 982 Q 14NOV JFKPEK 350P 620P 15NOV
CA 982 Q 14NOV JFKPEK 350P 620P 15NOV
CA 980 S 19DEC BKKPEK 105A 630A 19DEC
CA 981 U 19DEC PEKJFK 100P 130P
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rasa
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Feb 19, 2013
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no refund
I booked the airline ticket flying from NY to Vilnius on October 31 th 2012 and coming back from Rome to New York on November 10th. I spent $958.21 on airlines tickets.That day the Hurricane Sandy hit. I couldn't fly because all the flies were cancelled. Vayama gave me a credit. Later, Vayama refused to apply the credit to my requested trip. They came up with some different time for the trip plus they wanted to charge me a lot extra for the new ticket. They responded to me with the following:
Per your request, we have calculated the current cost to exchange your airline ticket(s) for the following travelers:
RASA MRS ADT
Please respond to this email advising if you accept or reject this quote as soon as possible. If you accept the quote, we will complete the exchange of your tickets charging the credit card used for your original purchase. If you would prefer to use a different credit card, For your convenience, we are open 24 hours a day, 7 days a week.
Once the exchange is completed we will send you a confirmation email with the updated information.
Please keep in mind that the airfare quoted can NOT be guaranteed until the exchange is processed and your new tickets have been issued. In addition, all changes MUST be completed ON or BEFORE the original or new date of departure whichever comes first.
Trip ID: **** QNHJYO ****
To confirm, we have your requested change to dates of travel as follows:
LH 401 B 16MAY JFK FRA DK1 350P 530A 17MAY
LH 886 B 17MAY FRA VNO DK1 1105A 205P 17MAY
The charges to implement your requested changes are as follows:
Additional Airfare/person - $ 1450.00
Airline Change Penalty/person - $ 250.00
Budgetair Service Fee/person - $ 100.00
The amounts quoted are based on what is available at this time and CAN NOT be guaranteed until final
processing and tickets have been issued.
Any attempt to contact them and negotiate it was left fruitless.
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Vic13
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Jun 25, 2019
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Worst company I’ve dealt with in my entire life
Absolutely the worst company I have ever had to deal with. Booked a flight, from Brussels to the USA through vayama. Unfortunately, I had a death in the family and was unable to take my trip. Vayama offered no help to cancel my flight that I booked through them and told me they would not help. Their customer service has repeatedly been extremely rude and when I asked to speak to a supervisor was told that they would not want to speak to me. They told me I had to cancel my flight directly through the airline TUI Fly. So they cannot help with anything such as flight changes or cancellations, in fact they repeatedly gave me the wrong phone numbers and contact info for the airlines and none of the reservation numbers they repeatedly gave me matched any records at the Airlines. So, I unfortunately had to continue to contact their insistently rude customer service in order to finally get only some of the information I needed. On top of the death of my brother that I had to deal with, I had to be verbally abused and mistreated by this company repeatedly just to make simple cancellation. Avoid this company at all costs!! And I will also be avoiding any other company that does business with them.
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