vectone group |
| United Kingdom |
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Consumer reviews about vectone group |
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minum
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Jan 7, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
I did regular top up for my fone, sometime twice a mths, I still have over two pounds balance on my fone, I try to make call and send txt, it shows service not available, and I try contact customer service, the tone shows that the number is not exist, it drive me crazy, I think, the company is going to close down, SHOULD NOT MAKE ANY TOP UP
DONT LOSE YOUR MONEY FOR NOTHING
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Myri
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Jan 19, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
Just got rip off by Vectone, they keep taking money from my credit card almost twice per day. How this people is able to trade !!!
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cyberius
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Jan 31, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
I am asked them several times abou call records.The answer: I forward your question to manager.No other answer arrived.
Than asked them about reward option.I was share more than 10 SIM cards for my friends.Was hope, the 10% is come to me from their topups.There is no credit arrived to me, this is marketing word only.
They are hindi gypsys, keep the money and than going away.
Just like Nomi mobile.
AVOID...
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Mandel2
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Feb 4, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
Vectone mobile is crap.they cheating.they used my debitcard details to top-up someone else`s vectone mobile.Please avoid to top up online on theyr website.They store your card details.And they charged me more than 1p/min as advertised, when I tried to call abroad.
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SteveVectone
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Feb 8, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
Vectone - I've struggled on with them for 2 months but they are "not fit for purpose". I don't think it is unreasonable to expect their customer service staff to communicate in English. I very much appreciate it may be their second language and am of course supportive and respectful in this regard. I actually feel managers encourage their staff to deliberately exploit the not understanding bit and thus ignor any questions or criticisms. I write emails and they reply ignoring my question. Lets face it the company must treat its staff as badly as their customers. I have also found their internet megabytes dissapear at an alarming rate and wonder if they're measuring kb's. If you complain to Ofcom they just say they will not get involved in individual complaints - they're as useless as the other so called regulators. Unless the media get involved the rip off will continue.
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denis85
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Mar 4, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
STAY WAYYYYY FROM VECTONE, BIG CHEATERS!! FIRST AND FOREMOST THE NETWORK IS THE WORST SECONDRY THE CHARGES ARE SO HIGH!! I HATE VECTONE.
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sammycat13
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Mar 4, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
thangaraj.vinayagamoorthy, you are an asshole! If you do business in an English speaking country learn English . You are another Hindi bandit bastard like Vectone.
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Kristi01
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Mar 20, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
I like Vectone! So far is the cheapest internationa l calls I have seen!
I am calling my bf everyday and dont spend much! :)
Niccceeeeeeee
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bowang
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Mar 20, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
I think Vectone is more for people calling overseas a lot. Don't know about their UK rates, but like their China Unlimited bundle a lot (10 pounds for 30 days)! I'm calling my bf everyday and still have lots of credits left.
I think I'll keep Vectone only for alling overseas, and would like to try Delight 5p/min to any UK network. Would share how it works later :)
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Lera001
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Mar 20, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
Vectone is more about international calls and free calls within the network. so basically for foreigners living in the UK.
As for me I love having a chat on skype and see my friends online but it takes all my free time in the evenings. So on my way home on the bus I call back to Slovakia. It costs me for 1p for a min talk...so really like for free. Saving time the best deal ever!
So I am totally happy with it. Thanks a lot!
Lera
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menan
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Mar 25, 2012
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complaint about the card I purchased/ also your customer service can't speak English was rule and put the phone down on me
country server never worked properly works cheat, never reply to mail
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Richardsoffice
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Oct 25, 2012
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NOT a complaint
I have been using Vectones £1 PCM 30 day rolling contract (now Mix & Match 50) Since November 2011 and for someone who is a low user £1 is incredible value, I am so happy with the network, it has never let me down, and also has the safeguard that I can only exceed my monthly allowance by the monthly subscription; in other words if I pay £1 a month the most my bill will be if I use over my allocation will be £2 then I will get a message and have the option to add some funds if I wish. So with this service I will never run up a £1,500 bill if someone steals my phone, as was seen on BBC Watch Dog!
Richard - Ipswich UK
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ano001
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Apr 8, 2013
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VECTONE SCAM 2013
VECTONE ARE A SCAM FULL STOP!!! I HAVE TRIED TO CONTACT WITH THEM OVER THE PHONE USING ANOTHER PHONE COSTING ME.. THEY SCAMMED £4.19 OFF ME IN A 2 MINUTE PHONE CALL THAT WAS TO ANOTHER VECTONE USER NORMALLY CHARGED AT 1P PER MINUTE TO AUSTRIA.. THEY TOLD ME IN RESPONSE TO MY EMAIL OF COMPLAINT THAT THE CALL IS 19P PER MINUTE NOT 1P, THEN I STATED THAT ITS 1P LIKE ALL OTHER CALLS I HAD MADE.. 19P PER MINUTE FOR 2 MINUTES DOES NOT ADD UP TO £4.19!!! IDIOTS!!! I ALSO SIGNED UP TO THEIR PATHETIC VECTONE CLOUD PHONE WHERE THAT IS EVEN WORSE CONSIDERING HAD GOOD NETWORK CONNECTION ETC THE SERVICE WOULD DROP, NOT TRANSMIT MY VOICE AT TIMES AND ALSO SCAMMED ME OF £2 FOR NOT EVEN MAKING A CALL THEN MY BALANCE WAS £0.00 OVER NIGHT!!! EVEN UK SECTOR CAN'T SPEAK OR UNDERSTAND ENGLISH GOOD ENOUGH TO HOLD A CONVERSATION!!! ALL MY COMPLAINTS WERE FINALLY MADE BY EMAIL! TIME PEOPLE GOT THIS SCAMMING INDIAN NETWORK BROUGHT TO AN END!!!!!!!!
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