Vodacom |
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Consumer reviews about Vodacom |
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SABZA
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Jan 13, 2012
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Never again will I deal with Vodacom
First off, I sympathise however if you are a company with a client base of 8000+ individuals, is it feasible to expect any type of customer services? For them it is a money making BUSINESS with a capital B. The employees are told not to divulge information unless it is asked for and if you happen to have researched information, know your rights and challenge them, the employee cuts the phone call. I have recordings of many of my unpleasant dealings and still to no avail. I am one person in a multitude and they could not care. My advise: Cancel your contract and go to the opposition wiser and much more wary.
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hotlens
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Feb 29, 2012
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Vodacom not taking responsibility
in January 2011 i had all 3 my Vodacom accounts cancelled.
for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. after sending a technician to test the signal in my area Vodacom authorised the termination of my contracts at no penalties or expenses to me. my cell number was ported to MTN (the better connection). my nr can only be legally ported one Vodacom has authorised it as well as verifying that my account is up to dat.
in Feb 2012 i became a contract client with MTN.
vodacom continued to bill my account for a service i no longer had. after 4 months of reversing my debit orders to Vodam i called the customer care line and was told that my accounts were still active and that the cancellation was not logged correctly.
another 6 months passed and i recieved legal letters from Hammond Pole attourneys claiming almost R13 000 for a service i have not had at all.
refusing to pay this i contacted Vodacom and Hammond Pole and was sent back and forth with no results.
as result i have been listed with ITC and my credit record has been compromised.
my business banker has called back my business overdraft facility until this matter is resolved.
dealing with the attourneys i gave them every detail so that they can collect every voice recorded phone call in which they can establish that Vodacom actually agreed to terminate all my contracts.
the claim has been taken back from Hammond Pole attourneys and Vodacom has now appointed a new debt collecter to attempt to intimmitade me for the claimed amount.
spending the last 2 months on the phone with Vodacom, hammond Pole and the new debt collectors i have absolutely no joy...
not a single person at Vodacom can help me, neither can their internal legal Dept help me.
after driving to Vodaworld and spending the day there i was disgusted that i was not allowed to see any legal department and was forced to call them from the parking lot where i spent an hour on the phone with Desmond, the reprasentative for the legal department at vodacom.
my emails no longer go through to the legal team and this now leaves me with absolutely no means of resolving this matter.
in the meantime i have an Unlawful ITC listing and i am faced with severe financial issues to to my overdraft facility being recalled.
not only is the signal supplied by Vodacom of the poorest standard i have experienced, the service is just as poor. i will publically advise anybody not to consider Vodacom as a service provider but to rather consider MTN.
IF ANYBODY HAS ANY ADVICE FOR ME I WILL GLADLY LISTEN 084 501 9281
vODACOM, I WILL NOT REST UNTIL MY NAME HAS BEEN CLEARED AND THE CLAIM BE WITHDRAWN...
WATCH FACEBOOK AND TWITTER AND OTHER FORMS OF MEDIA WHERE I WILL BE POSTING THIS COMPLAINT
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[email protected]
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Mar 13, 2012
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Bad service
To whom it may concern, please could someone senior deal with this repair complaint, my Black berry has been sent in for repairs, June 2, Aug, Oct 2011 and i have never seen it since. I have raised the concern, contacted repair at Canal walk where I kept having to send the phone, after many calls and visiting the store for nothing i still don't have it repaired, have emailed the complaint to customer care, then no one actually gets
back.They claim my phone is BER due to a pin being broken off, when it was broke off while in repairs care, but they repaired it in June, but claim they did not when they quoted me that I needed a new battery and when i declined tp purchase a new battery the fone suddenly worked and then they claimed it to be software... my pone had to go back due to software and not charging. I had to keep calling and begging to have my phone fixed and branch manager claims he has sent it for escalation because he accused me of damaging the pin. I ask I how i damaged 1 charging pin if they are set together. he was rude and abrupt saying that i should know because he has 16 years experience and he will not replace the unit. He accused me of forcing the charging plug into the phone, but if I was doing that then sure more than one pin will actually be damaged. This pin was clearly poorly manufactured because if there was force sure the entire charging unit will be damaged., and then they break it completely off and then when I called to collect the phone no one bothers to discuss the matter and I arrive thinking that i must collect the phone but it was broken. I often just get one call for customer care and then nothing... I have not had enough of VODACOM and the way they treat their customers. I have had a contract since 2000 with vodacom, please go check and see.I am a regular loyal customer but look at the way your are treated.They sent me a picture of the broken off pic and sent that for escalation. If I caused damage to my phone I would be happy to pay for repair or replace it. But I have been having endless problems and it like VODACOM just don't take anything serious. Please address this issue as I am now lodging it with the regional office. After Which I will have no further alternate but to approach ombudsman for assistance because vodacom is happy to receive my money every month but i do not have my blackberry which I upgraded for1I would like my phone repaired or replaced.
Please contact VIA email so that i have written correspondence . If no favourable response received within 7 days I will take this further because this is no unacceptable that a contract customer must be put through this disgrace when they are a genuine loyal customer for over 10 years.
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