Items never recieved after 4 months

I ordered my package back in 2012 Nov. 7th, until today i have not recievd anything from Wehustle.co.uk! The package was supposed to be shipped to Russia. I understand that they do things differently in Russia and it takes longer time for things to be done. But is been 4 months now! I've been in contact with a WeHustle representative named Michelle from early on. In the beginning she answered my emails rapidly, i've done everything she asked me to do to check on the package with the post. She told me it will take about 14days, so after 16th day i started to get real worried, then my emails to her started to get replied slower to ignored. Tracking # was never provided to me, on Jan. 7 they told me they can do a refund, but since i purchased the items as a paypal guest, she said shes not allowed to do so that she is confused! then she said she will provide me with a screen shot of my label and postage proof on Jan. 8, (until today they never send them to me)! Then my emails started to get ignored from them! The next time she answered was on Jan. 22 trying to imply that I am lying to them that I never got my package. Then on the very last email they sent me on Jan. 23, she wrote that they are carrying investigation with the post (yes after 3 months they filed a report with the post!!!) and that theres nothing to be said until the outcome of the investigation. So is Feb. 15th today, no emails from them still, still dont have my package, got no refunds, and no proof of snapshot of postage. If this is not a scam then i dont know what this is! I just want a solution for this issue but i guess is too hard of a service for this so call "legit" company they say they are!! 42 emails they only replied 14 of them...