Wind Mobile |
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Consumer reviews about Wind Mobile |
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GiorgioGeronazzo
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May 10, 2014
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Contract
The company says, "Unlimited" It is FALSE advertising! Once I increased my data plan to 10 Gigs a month & had to pay more for data... Wait a minute! The advertisement says, ``UNLIMITED`` data, then asked to pay more. There is a fair usage policy which is NOT made clear to you until you`ve signed up. They won`t allow me to get out of the contract and i`m stuck in it now. My download speed it close to dial up & customer service representative by the name of Amber originally told me they would take back my phone then hung up on me. This is a terrible way to conduct business. I hope others who are thinking about going to Wind read this `before` they sign up.
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Safpm
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Jul 29, 2014
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not so "UNLIMITED"
WIND MOBILE: So they advertise an unlimited US Roaming Plan, hmmm...you would think unlimited means there are no limits! But, guess again! While in the US with my baby, and no other means of communication, WIND decided to cut me off, appparently "UNLIMITED" to them means using it within certain limits, and when I called their customer service to ask for what my limit is, so that I could stay within it, neither the representative nor their manager could tell me what the cut off point was. They happily took my money for a plan that i'm not even using. I am so disgusted with them! Unfortunately I still have to stay with them for another year until my stupid phone is paid off.
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sarahcalgary
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Jun 26, 2018
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Wind Sucks
On May 16, I signed up a Wind mobile plan in Rome Italy and paid for €35 for 8 GB for monthly service (I signed up in the morning for €33, in the afternoon, when i was back to the store and needed help to insert my SIM card because it looks different than what i have - it's bigger have, they told me i don't have a balance. I told the customer service rep that i just signed up in the morning and paid 33€, and i haven't even used it yet and now you told me I don't have a balance? The Rep told me that the regular fee is €35, and the promotion was gone, i have to pay 2€ in order to have it worked, i don't know what that means but i did pay for 2€ and it worked only during when i was in Italy for 3 days). However it didn't work as the way it promised. On May 20, in the morning, when i entered Switzerland and i lost my connection, and then I entered Netherland on the next day, Belgium, and France for the rest of my trip and it didn't work at all either. I lost data connection and as a result I was not able to use data at all which i have already paid for! I did ask so many times if i do need to do anything before i enter another counties in Europe when I signed up. I was told "No, you don't do anything but just enjoy the service". However it only lasted for 3 days when i was in Italy. I was able to have someone helped me to talk to the customer service and again they told me i don't have balance. That's ridiculous!!! According to my plan, i only used a little data, my plan is 8gb, and i have nearly whole 8gb left, how come they kept telling me i don't have balance? My Europe trip is not end until June 27. That was really horrible experience that i had with Wind in Italy and i wanted to complain. Wind is highly NOT recommended!!
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