Poor or No service at all

My experience with Worldline was not very good. I also had issues with call quality (from Ottawa to Montreal) and very unhelpful customer service. I finally called to cancel their service and even though I was first in queue, it still took over 30 min to speak with a customer service agent. They apparently have one (or less?) CSR manning the phones. I also cancelled their service a week too late, they had already charged my credit card for another year of service. As per their terms and conditions, no refunds so I'm out of pocket $65, but cancelled anyway.