YuppTV

United Kingdom, England|West Midlands, Coventry
https://www.yupptv.com/

Worst Customer Service

I have been a customer with Yupptv for the last 3 years and I am in the UK.
Off late, I have stopped complaining because there is no use, I am asked to record videos and send pictures of the problem and then there is no response or the response is ~its the problem from the channel side.

The most annoying experience - I get calls for renewal; everyone who calls addresses me as 'SIR'. when I tried to explain that I am a woman... they just don't understand and continue with their agenda for renewal. I stopped taking their calls and then they leave messages on my voice mail addressing me as 'SIR' (I have saved those voicemails).

Their customer service is horrible; most of the times they don't understand the problem. Plus the customer service executives refer to every customer as SIR; they must be taught to address the customer by their name if they are not sure of the sex of the customer.