Wind Mobile |
| Canada, Ontario |
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Consumer reviews about Wind Mobile |
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RA2011
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Dec 21, 2011
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customer service
I bought my wind mobile phone (Huawei U1250) and got a monthly phone plan ($25 unlimited talk in GTA + $5 voice mail) on Nov.8, 2011. It worked fine for the 1st month. I added $50 to my phone before Dec. 8 to pre-pay my phone bill for Dec. 8th, 2011 – Jan.8th, 2011. On Dec.12, I thought I should add more money into my phone in case I might forget to top it up during the holiday season. So I added another $40 to my phone. A text message from Wind showed that I had a $60 balance.
On Dec.19, I received the text message from wind saying “Due to an unpaid balance, we have to suspend your outgoing services.” I contacted the dealer about the issue and the dealer said she would report the case to wind mobile company. She asked me about the sales order number, case ID and my cell phone number. An hour later, I called her back and she said my phone number doesn’t belong to me anymore and it belongs to somebody else who lives in Kitchener. I live in Toronto and the cell phone number starts with 647 area code. Why would someone in Kitchener use a 647 number?
So I called wind mobile customer services. The customer service representative said he couldn’t find me in their database. He asked me for the SIM card # from my cell phone. He just couldn’t find me from their database. Then he asked me for my email address, home address, and alternate phone number. Never head back from him.
On the following day, I contacted the dealer again. She said she did nothing wrong and that she could give me new phone number, if I pay $25 to get a new SIM card. And she said she couldn’t transfer my $60 balance from the old phone number to the new phone number. Three days passed by, nobody called me back to explain what happened.
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[email protected]
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Jan 10, 2012
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Wind Mobile
I had a problem paying my monthly Top Up online with Wind Mobile. So, I called Wind customer service and the rep did it for me. She then proceeds to tell me that my Unlimited Text and Unlimited International Text features (which I had for free for over a year) will be charged $5 each. I told her these features were free and it appeared as such online; I told her to see it for herself. She replies that it is not so --- it was on my damn online account on my monitor! She told me I was wrong and that I either pay $5 for each feature or I cancel them. I am left wondering: If I had NOT called Wind for assistance with the Top Up, they would have charged me $5 for each feature and I would have not known about it. You have to remember one thing about Wind. In Canada, the company is new and small. Elsewhere in the world, they are monopolistic just like Rogers, Bell, and Telus. It's only a matter of time before their behavior resembles the big three.
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Angry@wind
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Feb 10, 2012
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customer service
Wind is a horrible company, their dealers are completely misleading and do not even provide competent or reliable service.
I bought my LG Optimus from a dealer at Pacific Mall, Markham. I only visit that area a few times a year and at the time, I did not know it was a dealer. So when my phone broke, (ex. dropping calls, missing text messages, trouble sending outgoing messages, etc) after 6 months of usage, the warranty center told me they couldn't fix it because it was bought from a dealer, which means they didn't have my phone in their database. Why wouldn't they have my phone in their database? It's a phone from their company!
The only solution costumer services could provide is driving all the way back to Pacific Mall (2 hour drive) to the original dealer. I called the dealer and they told me that I could only receive a "lightly loved handset". Yeah, pretty words to describe a second hand phone, meaning there would be no warranty in case that phone broke. So then, fed up, after wasting several hours driving and calling customer services and losing all my data after every factory reset they made me do, I emailed LG. LG responded the next day and told me I had to send it to one of Wind's warranty centers, but the warranty centers wouldn't even accept my phone! Not even to deliver to LG. So now I'm stuck with a barely operating phone and still paying every month for their horrible service.
Wind, you have disappointed me...
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kranthi gurajapu
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Jul 17, 2012
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Wrost customer service
I don't have any network at my workplace and when contacted wind they told they would do some network test and get back to me in 3-5 days and I waited for 2weeks and agian called, then i was told that they checked the network and everything is fine...I have again told them I was not getting any network at my work place....same story repeated again...for 3 months 12 days the story continued....I got frustrated and told wind that the network issue is resolved...and requested to provide the credit for the non availabilit of network...earlier 3-4 supervisors told me that I would be getting the credit once the issue is resolved...when I called the wind for refund they told me that they cannot provide me the refund for network related issue....we have to pay money even though we dont have network....wonderful way to get money wind carry on....
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kranthi gurajapu
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Jul 17, 2012
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No network but we have to pay the montly bill
Wind is giving very good offer to their clients....pay the montly rent ontime....even if we don't have network and did not use the phone for not having network...supervisors doesn't have knowledge....statements vary from one to another....provides false statements...have a great time wind....Please use wind and donate some
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Bahar
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Oct 5, 2012
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Unhappy wind's customer
I purchased a phone (HUAWEI U8651T) on Sep 17.2012. After few days calling to Customer service and getting troubleshooting eventually it was called a defective unit and has to be replaced. I walked to the store i bought it but they asked me to pay $50 and they send it to manufacturer for repair. It is not even guaranteed to be fixed or free of charge. I tried to explained them the unit you guys sold me was defective from the beginning but no one realized it. I sent few email through their social media emails and no response so far u have received.
I found this the worst customer service and trying to get their answer in writing so I can take this to the next curse of action which is legal however, it looks like they are not giving me any answer.
Any tips from any one?
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chichi.canada
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Oct 9, 2012
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A $40 monthly plan doesn't worth spending money and time with them
I used to be a Koodo customer. Everything went Ok with them, I just wanted to have a more modern phone like Galaxy S3 so I started looking at Wind ... big mistake! from the beginning it was terrible, at Wind store my new cell phone wasn't well-configured, the agent ported my koodo number on a wrong way, I had to wait two days to get my number ported into Wind and surprisingly Wind charged me those two days with a temporary phone number, hah, it was their fault!!! My first bill was wrong, they charged the voicemail when it was going to be for free as its $200 credit promotion. I phoned 4 times to complain about that and I was told my case will raise to another department. I'm still waiting for its reply.
The coverage is terrible. Even in city, I used to lose signal and they started to charge roaming data which costs $1 per Megabyte! 1 megabyte is the same as 1 webpage with few images and flash animations.
Of course, I left Wind.
Technical and customer support suck!
Wind's slogan: "no hidden fees" is just a lie, a huge lie.
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Dfreeman
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Nov 8, 2012
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WROST EVER
Windmobil Once again you have managed to lower the bar for your so called customer service. I have called six times to day,
I was sent to the store to get a new sim card, got two, still not solved the slow data problem, but managed to kill my caller ID. Called three times dropped out!!! No call back.
Now tech support doesn't even take the calls they ask so called customer service to stall and get rid of the client. This is the worst service I have ever seen in my life. Is there no end to Wind's incompetence and moronic behavior? Apparently not.
Irate customer
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fileunderg
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Dec 27, 2012
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galaxy s3/Scam
Sales Person:Mohnish Kumar
Location: 371 Wellington.
Explanation:
Looking for a new phone for my wire as she lost her blackberry. They sold me a Galaxy S3 at 199 up front and automatic withdrawl of $227.56 appx 20 days later to cover the remaining windtab on the old blackberry (eligible upgrade), the rest would be placed on my wind tab for the S3.
After receiving the sales invoice and payment approved on my end I left the store. Before returning home I was called and asked to come back by 6 as there was a problem witht he hardware transfer on my account and to bring everything back, I told him ok but it would have to be done later. I tested the phone once I got home and YAY! IT WORKED! No hardware problem at all. She got all of her messages since her blackberry eventually lost battery life (where ever it is) and did not pick them up. Did a test phone call and it worked too. So I gave it to her...she had it for a couple of days.
Problem:
Sales person called her demaning more money, that he sold it to me for the wrong price (299 apparantly instead of 199). She directed him to my cell and naturally I refused he request. According to him if I refuse to return and pay the $100 difference within 48hrs of purchase (which is too late anyway) I could be charged the full price of the phone, (he says $700 but the receipt says list price of 649.00 but who's counting LOL).
...still not going to happen bud!
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ips
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Jan 10, 2013
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Galaxy S3 issues
I switched my wife's connection from FIDO to Wind and purchased a Samsung Galaxy S3 phone for her and paid $199+ taxes with a $40 plan per month on Dec24 from Brampton North Park Location. The day I purchased the phone, my wife complianed about the dropped voice, the caller or listener couldn't hear each other for couple of seconds. She called the customer service but were not really helpful sucks as some previous callers have mentioned. We went to the store and complained about the issues with the phone, the store person gave us the new phone but said we have to use the previous phone's battery. The problem still continues and we are stuck. MADE A BAD DECISION TO SWITCH FROM FIDO TO WIND
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Jones18
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Jan 29, 2013
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10gb /month falsely advertised as unlimited
When purchasing wind net service I had a half hour convo with the agent. He assured me that the $35 / month was an unlimited contract/service. However, after about 2 weeks they messaged me that I was way over a 10gb limit and my speed is throttled for the remaining bill cycle. For the next few days I was throttled to approx. 225kbps which seriously limits the abilities of what I could do online. Then It was dropped even lower to approx. 70kbps, for the rest of the billing cycle. So for about 2 weeks I basically am without internet, and you can't top up the account until the next month. I feel that I was blatantly lied to and scammed on buying the $100 stick & $25 sim card which are useless ,and a loss if I were to discontinue to top up the account. So I want to let as many people as possible know about this fraudulent false advertised service. Good luck tryin to get any customer service with this sham'ish company .10GB / Month Is Not Unlimited, pass it on!!!
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Dara
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Feb 10, 2013
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Wind Mobile
Guys: Interesting story about Wind mobile. You probably have read or heard a lot bad about Wind mobile stores and customer services on line.
Here is the story:
I received an automated call from Wind mobile saying if I have time only 1 minute to answer 5 question about how we are doing. This is only survey.
Since I was driving I redirected to another time to call me back. I received this call few days ago and starting responding the question while this robotic machine was in charge to ask questions and instructing how and which buttons to push for YES or NO / BAD or GOOD.
Since I have a terrified experience with Wind mobile for selling defective unit and not being responsible to exchange it even within 14 days, clearly my responses would be negative.
Any way, after the first and second questions I responded, on the third my call was dropped and never received any call back to complete it.
I can’t even believe how a board must be so unwise that they don’t want to hear their own bads so they can work on that weakness.
I just hate this company.
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Dara
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Feb 10, 2013
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Wind Mobile
Face Book Page was created for those have bad experience with Wind Mobile Services. Please do not hesitate to drop your experiments. face book page is CY Rus
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daviyang
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Mar 24, 2013
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Falses charges on our new windmobiles lines
My old mobile plan plan with the Bell expiring this year from 3 year contract, so I searched for the a better plan.
I found Wind mobile that offered a promotional plan in March/13, which seem to beat any competitors offers.
After switching 6 new lines to Wind Mobile, 4 of the 6 lines got charged with ' Pay per Use'.
I reported these false charges to the call centre but they told me the charges are legitimate because we used the 'pay per use'
I went back to my dealer to find out why the extra charges on the invoices.
I explained what these false charges are:
1- My daughter is being charged for SMS international text 30x which she couldn't believe it was her calling after many midnights.
2- My son also started to get charged for SMS international text, which he is furious about.
3- My mother in law who doesn't know how to text ot use data, got charged $5.00.
4- My wife got charged for callling local wind to wind free calls- not free any more!
Maybe after hearing all these bad reports about
Wind Mobile, they want to sell it to highest bitter in Canada now?
I shall investigate further into this matter which never happened in my life with other mobile copanies in Canada.
Maybe I should be careful next time when the owner of this Wind mobile company is foreign owned!
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JUSTINB
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Nov 19, 2013
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WIND MOBILE HOTSPOT
I recently purchased a WIND MOBILE HOTSPOT with the St. Laurent Ottawa location. Tried to return the HOTSPOT device, they said that they would only return it with ORIGINAL PACKAGING. This pertains to HANDSETS, not HOTSPOT!
Definition of a HANDSET:
Speaking and listening part of phone: the part of a telephone that is held in the hand and contains the parts used for speaking into and listening to.
Definition: Mobile hotspots
(a.k.a. portable hotspot or portable hot spot) are portable devices or features on smartphones that provide wireless Internet access on.
I will be filing a lawsuit pertaining to wind and the return policy since it is false advertising and the "devices" clearly are in 2 separate categories.
They lie, cheat and have no customer service what so ever! I have been with them for quite some time without issue, I buy all my phones out right (I have spent over $1000) with wind just in phones.
If you would like your voice heard, or join my cause, please e-mail me at [email protected]
Also look at the website from Rogers, they know that they are 2 separate entities:
http://www.rogers.com/web/Rogers.portal
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tarek
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Dec 1, 2013
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DO NOT GO WITH WIND AT ALL
WIND HAS THE WORST CUSTOMER SERVICE, RECEPTION AND PHONES I HAVE EVER SEEN IN MY LIFE. I WENT WITH THEM WITH THEY FIRST OPENED UP IN LONDON AND THOUGHT THAT IT WAS A GOOD DEAL. I HAD 1 YEAR WARRANTY FOR MY PHONE AND ON ABOUT THE 9TH MONTH OF HAVINEY ALWG MY SERVICE I EXPERIENCED SOME ISSUES WITH MY PHONE AND KEPT ON CALLING THEM AND THEY KEPT ON SAYING THAT A MANAGER WOULD CALL ME BACK WITHIN THE NEXT 48 HOURS. ALL THEY SAY THEY WILL DO IS GIVE YOU A $50 CREDIT TOWARDS YOUR TAB WHICH IS IRRELEVANT BECAUSE, MY PHONE WAS NOT WORKING PROPERLY. FINALLY THE 1 YEAR MARK CAME UP AND THEY SAID THAT MY PHONE IS OUT OF WARRANTY. WELL TECHNICALLY IT IS NOT BECAUSE, I HAVE HAD ISSUES BEFORE AND NOTIFIED THEM BUT THEY KEPT ON DELAYING IT UNTIL THE 1 YEAR MARK. SO I STILL DO HAVE WARRANTY.
I WOULD LIKE TO CANCEL AND GO WITH ANOTHER PROVIDER BUT I DO NOT WANT TO PAY MY TAB BECAUSE, MY PHONE DOESNT WORK PROPERLY.
THEY WONT DO ANYTHING SO I AM DECIDING TO TAKE SOME LEGAL ACTIONS..........DO NOT GO WITH WIND!!!!!!!!!!
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edvillroc
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Feb 14, 2014
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WIND MOBILE
These guys are thieves, I bought two brand new phones with them (HTC Radar) and took a contract that was supposed to have
every thing unlimited, BIG MISTAKE, I am still paying for the phones and the signal in my home, at work place and some other areas is so low that I always appear unavailable, and to connect to internet I have to turn the phone on and of, regardless of the strength of the signal. I have done every thing they told me to fix and nothing worked out, so right now I am paying them for nothing, looking forward to switch to a more responsible and reliable cellphone company. THIS ONE WIND MOBILE IS A PIECE OF CRAP, IF YOU WANT TO GIVE YOUR MONEY AWAY AND HAVE HEADACHE AT THE SAME TIME THEN TAKE A CELLPHONE CONTRACT WITH WIND MOBILE.
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Komil Saidkoriev
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May 8, 2014
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HORRIBLE SERVICE
Wind mobile is the worst phone service I've had so far. I realize that cheap monthly plans might seem appealing, however the downsides are just too many to make it worth. The phones don't work in most buildings, houses and enclosed spaces in general which can make you miss your calls and screw up your day. The coverage only works in big cities like Vancouver and Toronto and if you are leaving to some other place for a month or longer there is no way to suspend your account. You will have to pay 30-40$ a month and wont even be able to use your phone. The high speed internet that they promise is also a lie, its super slow. I have experienced all of these problems myself, if you want to avoid all this head ache just pay the extra 10$ and get a service with a better company.
So unless you permanently live in a big city and don't mind loss of connection in buildings, then this is the company for you.
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matthew2014
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May 21, 2014
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No Network Coverage
We moved to our new home in Richmond Hill 2 weeks ago. On my Wind mobile, I don't have any coverage at the new house. Sometimes I can only text message ! I have called many times and heard the repeating story: We tested your area and you are in a very well covered area. They wouldn't cancel my account unless I pay $380 early cancelation fee since I am on a 3 years contract (wind mobile tab). I am frustrated and I decided to cancel my pre-authorized monthly payment and stop paying them. Does anybody have any idea not paying Wind bills would affect my credit history or not?
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Anonymous Mom
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Jun 16, 2014
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WORST SERVICE
I placed an order online at windmobile.ca . It was for Alcatel M POP in the amount of $145.77 with tax . I could not make a note of the confirmation number and the window closed for unknown reasons.I did not receive any email confirmation from wind regarding my order . I placed a number of calls to wind regarding my order but they cannot see the order from their end.I entered my name,my address and email address when placing the order. I wasnt asked any phone number while entering it. I was given an option of chosing credit card payment or payment through interac.I took the interac option. Amount went through my account and it is reflected in my statement..I asked the bank to talk to the wind customer service in a three way calling,they told them that there are no reference numbers that come out while making interac purchases.Now I see the amount gone through my account,but when I call wind they say there is no purchase on my name and they haven't received any amount.NEED HELP.
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dachanee
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Jul 14, 2014
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No right to do this without permission
To Whom It May Concern,
Friday, July 11, 2014. I received a cheque from Wind Mobile $157.89 which I believe this cheque could be the return $200 deposit money that I made when I first join Wind Mobile. However, there is no explanation of what is it for. I decided to call customer support 611 to find out. Based on the result of the call I made, turned out that this cheque is my $200 deposit and Wind Mobile deducted the June payment.
I was very surprised, wondered and angry. I am sure you can understand that my frustration levels. What is my deposit had to do with the monthly payment. No one did inform me and ask my permission to do so.
All of these incidents are unacceptable. I am entrusting to Wind Mobile, and as such I need dependable, responsible people involved. The fact that your team missed a very simple task (keep customer informed, asking permission and careless response) makes me very uncomfortable with the possibility of future, more serious mistakes. I am seriously considering cancelling the service.
I am requesting a full explanation why Wind Mobile using my deposit $200 for the monthly payment without my permission, the explanation details how the deduction of the June payment $44.07 where the amount of the missing from my deposit is $42.11 and the receipt of June payment stating source of payment. These required documents need to be mailed to home address as follow:
Attn: xxxx
I would be grateful if this issue could be dealt with at your earliest convenience.
To avoid taking court action, if I do not receive a satisfactory response from Wind Mobile by Friday, July 18, 2014, then I anticipate that court action will be commenced with no further reference to you.
Yours faithfully
Before I'm writing this email. Last called from their supervisor yesterday, He said" I'm not mail to your mail address", I can email only to you and sorry for your this happen. They are not getting my point at all.
Looking forward to your react with this issue:
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Raging ex wind cx
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Mar 20, 2015
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WIND SUCKS! Go with mobilicity
Mobilicity offers absolutely fantastic service at a lower price than Wind. Wind is the worst of the worst within the already terrible Canadian telecom industry. But mobilicity outshines all of them! I was once with Wind, supposedly paying 35 a month. But when I went into the store, they would always charge me 42 bucks, and the reps never informed me of any extra charges before I actually pay. They said there was a three dollar service charge on top of the tax. What a pile of horsecrap! I dont think that is even legal! Can businesses do that!? I am in the process of suing them for the extra service charges. As customers, we simply cannot let greedy corporations take our money! Since they are working with the government to take advantage of us, it is up to us to fight back the enemies and protect our own interest! Mobilicity is one of those companies that does not take your money without consent, the reps will always inform the customers about potential charges!
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yava akshay
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Apr 26, 2015
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winds service centre sucks
i got a problem with my lcd screen..so i went to winds service centre at yik foong in ipoh perak,to repair my phone screen.. after the service my phone touch keypad won't function as usual before i send to it to services.. and now they ask me more money to fix it and they wont accept their faults tat after send to service only my keypads become worst.is this the customer they provide at winds mobile service centre .. they are really sucks ... hope u give me a solution in 3 days ..winds sucks your mobile life
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ourar4
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Aug 9, 2015
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Service is the worst ever
Store sales person told me one thing and then print out something differently. I refuse to sing the papers and then leave. A bill came to me and I call costumer service. They told me to go back to the store and cancel the service. I went to the store and cancel the service. But the charges still not cancelled.
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A. Abella
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Nov 2, 2015
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inconsistent customer service
I have no problem with the wind Store in my area with regards to customer service. but I experienced a very bad one in a wind store at another location. I suggest Wind to conduct a centralised customer service training for both its corporate and franchise stores. most complaints come from franchise stores.
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