Sears |
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Consumer reviews about Sears |
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boycottsears#
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Jan 12, 2012
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No such thing as sears customer service
I have been having major issues with Sears Customer service. I bought a Dishwasher Oct 2010. It needed repaired June 2011. Now Jan 2012, it is having the same problem. I have waited on hold, been transfered all over the place, hung up on three times and still have no resolution. I will not buy another appliance from Sears.
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vjob1
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Jan 13, 2012
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Poor incompetent and uncaring service
When my family had a problem with Sears and they refused to refund my family's money, and ignored our numerous phone call, we filed a complaint with the Department of Consumer affairs and within 2 weeks we recieved a full refund and an apology from Sears. This happened within 2 weeks after we had tried for 3 months to get a response from Sears.
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SearsCare
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Jan 16, 2012
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No such thing as sears customer service
Dear boycottsears#,
I have come across your post and wanted to reach out. I first want to apologize for the negative customer service experience you’ve had, from what I have read it is completely understandable why this would be upsetting. My name is Stephanie and I am with the Sears Social Media Escalations team. My team handles internet related complaints as well as complaints that come to the executive branch and we would like to help in getting you assistance with the scheduling of your repair. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name boycottsears# for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
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Your Mom Knows Best
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Jan 18, 2012
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no lemon guarantee
So read the conditions of your agreement with them then...
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SearsCare
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Jan 24, 2012
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Undelivered items
Dear Winfreth,
I have just read your post and I am very sorry for the difficulties you encountered with your online order. Having to go through such an ordeal for a seemingly simple task would be frustrating. My name is Stephanie and I am with the Sears Social Media Escalations team. We do value you as a Sears customer and I would like one of our corporate case managers to contact you directly to further look into this and to also go over how we can turn this into a positive experience. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your items were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name “Winfreth” for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
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MauiAL50
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Feb 8, 2012
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I will never deal with Sears again
Was there any reason for you to believe you wouldn't be charged for shipping?
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creamchz
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Feb 12, 2012
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Delivery rebate gift card never show up
Sears would have access to the hard copy of the check you supposedly signed and cashed. They should provide you with a copy so you would have proof it was stolen and forged. If they will not do this there is definitely something wrong. I would take it all the way to the top. Manager to district manager to corporate headquarters. It can be done because I've done it several times with different companies. Managers get in trouble when people want to go over their head and bother bigger managers. You need to threaten them with this. You'll be amazed how far you will get and hopefully your money back too. Susanne Williams
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Simon Henry
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Feb 12, 2012
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Delivery rebate gift card never show up
Good Day,
I am urgently in need of someone who can help me invest my funds in
his Country for mutual cooperation and benefit. If interested respond
back for more details, I will appreciate your quick response in this
regards on my e-mail box [email protected]
Thanks
Simon Henry
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My fun
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Feb 15, 2012
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arrested for a misunderstanding
I will be honest with you I never thought I would get caught.
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Hogwarts Student Zachary
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Feb 23, 2012
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arrested for a misunderstanding
Well stealing was a wrong decision and not very bright, but getting caught makes you even less bright.
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MauiAL50
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Feb 27, 2012
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Avoid this place at all costs
Did you not try the glasses when you picked them up?
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SearsCare
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Feb 28, 2012
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Avoid this place at all costs
Dear Kepluke,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help. We are truly sorry to hear of all the trouble you have encountered with the purchase of your eye glasses, and the poor service you received at the optical department. I can certainly understand how difficult everyday activities are without the proper eye wear. At your convenience, please contact my office via email at [email protected] so we can help. In the email, please provide a contact phone number and the phone number the eye glasses were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Kepluke you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Senior Case Manager
Sears Social Media Support
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SearsCare
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Mar 1, 2012
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Fraudulent amounts added to account balance
Dear Dadiko,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We do understand how important your money is, and would like to apologize for the huge inconvenience this has caused you. We can help get you in touch with a supervisor with CitiBank if you'd like. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number, and we will call you directly. Also, in your email, please provide the screen name Dadiko you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
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brynnblunt
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Mar 2, 2012
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I will definitely never use Sears Home Service for any reason
3/3/2012
called Sears on Mar1; advised them of the problem I have w/my washer...they were given the make and style of the appliance. Advised Sears I had another company come out and look at the appliance and what the issue was. It needed a timer. Made the appointment service guy came out as scheduled ; but no part. Now I have to wait another 6 days for the repair. Calling Chesapeake Service District in Glen Burnie Md; I've been on hold for 25 mins; and as I type ; i am 20mins on hold awaiting a Supervisor.
I agree with other customers. Sears needs to look at it's customer service base or lack of it. Should I get this washer repaired; I WILL NEVER USE SEARS again, let alone KMART.
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SearsCare
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Mar 5, 2012
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I will definitely never use Sears Home Service for any reason
Dear Brynnblunt,
My name is Brian and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance. Please accept our apologies for the hassle & headache you've experienced with your washer repair appointment and our customer care team. I certainly understand your disappointment with the technician arriving without the washer part(s) you stated you needed for the repair. At your convenience, please contact my office via email at [email protected] so we can help. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Brynnblunt you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
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loveth
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Mar 8, 2012
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Front end washer
Hello Dear,
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SearsCare
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Mar 8, 2012
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Front end washer
Dear Searssux,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We're indeed sorry to hear your washer is causing some trouble, and has let you down. It's definitely not easy being without a washer now days. At your convenience, please contact my office via email at [email protected] so we can help. In the email, please provide a contact phone number and the phone number the front load washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Searssux you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Senior Case Manager
Sears Social Media Support
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wifi8827
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Mar 10, 2012
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Pre Ordered Mass Effect 3
why pre-order it when you could've just went to a different store and got it that day. Every store in my area had plenty of copies, and still do today.
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ROBERT JOHNSEN
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Mar 12, 2012
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Poor incompetent and uncaring service
Dear Mr. Johnson,
This is to inform you that I intend to limit all my future purchases with Sears to a must buy policy for parts on previously bought items. I feel insulted by the manner in which your online representative (IMRAN) handled a problem that I had with an internet purchase I made yesterday (3/10/12). Shortly after submitting my purchase order and on the same day, I sent an e-mail stating my error and requesting help in correcting such. I received an e-mail from Imran stating I sent the wrong promo. I did. I typed save $15 and I corrected this by sending another e-mail with SAVE 15. Imran sent me another e-mail on today 3/11/12 stating the promo had expired. It had. Yesterday, when I made the purchase and sent the first e-mail, it was still in effect and expired today. The $15 is not the big issue here. I can absorb that with a smile on my face. But, I refuse to accept being treated in such a manner. I realize that I am only one customer and a big corporation like Sears could care less about losing my business. From what I see on this site, I am not alone and I'm absolutely sure there are many others that feel likewise but are absent here. One plus one = two; plus one = three; ect. ect... Please encourage your company to clean up it's act. From one who used to praise Sears.
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SearsCare
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Mar 22, 2012
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Absolutely pathetic all the way around
Hi Kialed,
We're terribly sorry to learn that you recent Sears repair appointment was such an unpleasant and disappointing experience. My name is Scott and I'm with the Sears Executive Social Media Support Team. We came across your post here and wanted to make contact with you. No matter the platform, Sears' goal is always to exceed our customer's expectations. It's clear we have let you down. We'd like to follow up with you and address your concerns. At your convenience, please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the oven was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Kialed) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Social Media Moderator
Sears Social Media Support
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SearsCare
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Mar 22, 2012
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Stay away from their horrible service
Hi Balider,
I'm Scott, and I'm a member of the Sears Cares Social Media Support Team. We found your post here and wanted to reach out to you. Please accept our apologies for the delay and aggravation you've experienced with one of our auto centers. We do value our customer's time and know how important our vehicles are. We'd like to help address your concerns regarding the auto center. At your convenience, please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (Balider) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Sears Cares Social Media Support
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Anti-SEO
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Mar 22, 2012
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Absolutely pathetic all the way around
Yet another self-entitled prick who thinks all services should be free.
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Anti-SEO
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Mar 26, 2012
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Wrong item shipped
Absolve yourself of your ignorance and consult their return policy that you agreed to.
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whythelongfaces
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Mar 26, 2012
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Wrong item shipped
The return policy clearly states that ONLY Sears items will be accepted at Sears stores for return. 3rd party orders, like yours, get returned by shipping to the online retailer. READ the policy again.
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Anti-SEO
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Mar 26, 2012
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Kenmore dishwasher
"B. Sears support should back up their products ( or don't sell such poorly manufactured ones)"
They do through warranties.
"C. Not send sales reps to rip off their customers."
Whatever you think you were told is superseded by what you actually signed.
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