Sears |
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Consumer reviews about Sears |
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A&E Solutions
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Mar 26, 2012
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Wrong item shipped
Dear Deplis,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We sincerely apologize for the disappointment surrounding your online purchase. Third party vendors can best be viewed as separate retailers that lease selling space on Sears.com. We'd be happy to connect you with one of our dedicated case managers who can help you communicate and work with the vendor in question on a solution.
At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the fireplace door was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Deplis) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Brian S.
Social Media Moderator
Sears Social Media Support
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SearsCare
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Mar 27, 2012
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Kenmore dishwasher
Hi Discouraged76225,
Please accept our sincere apologies for the disappointment and frustration you've encountered with your dishwasher. My name is Scott and I'm part of the Sears Cares Social Media Support Team. We came across your post here and wanted to establish contact with you. We understand how difficult it is to be without the appliances we have come to depend on. Sears does not manufacture the appliances we sell. Most appliances have a limited 1 year manufacturer's warranty, while others have warranties that can last for two or more years for parts. Beyond the manufacturer's warranty, Sears does have protection agreement warranties available for purchase, much like purchasing an extended automobile warranty. If an extended warranty is not purchased, parts & labor costs would be a customer's responsibility. We'd be happy to look into this for you and speak with you regarding your dishwasher. At your convenience, please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number). Also, in your email, please provide your screen name (Discouraged76225) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Social Media Moderator
Sears Social Media Support
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SearsCare
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Mar 27, 2012
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Poor quality & poor service
Hi Sibite,
I'm Scott and I represent the Sears Cares Social Media Support Team. We're truly sorry for the aggravation and disappointment surrounding your recent home siding installation. No matter the platform or service performed, Sears' devotion to our customers and passion for exceptional customer service experiences should not be compromised. We'd like to connect you with one of our dedicated case managers and follow up with you regarding this experience. At your convenience, please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (Sibite) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Social Media Moderator
Sears Social Media Support
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A&E Solutions
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Mar 27, 2012
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This will be the last time I EVER use Sear's “DECEPTIVE” Home Service
Dear Omidules,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. Please accept our apologies for the hassle & headache you've experienced with your treadmill repair appointment and our customer care team. This is definitely not the level of service we have long established, and we would like to speak with you more about this situation.
At your convenience, please contact my office via email at [email protected] so we can help. In the email, please provide a contact phone number and the phone number the treadmill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Omidules you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Senior Case Manager
Sears Social Media Support
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A&E Solutions
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Mar 27, 2012
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Wrong items shipped
Dear Maule,
My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with your online order. We sincerely apologize for the disappointment surrounding your online purchase. Third party vendors can best be viewed as separate retailers that lease selling space on Sears.com. We'd be happy to connect you with one of our dedicated case managers who can help you communicate and work with the vendor in question on a solution.
At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Maule you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Brian S.
Social Media Moderator
Sears Social Media Support
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SearsCare
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Mar 29, 2012
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Poor quality & poor service
Good Afternoon Lime,
We're indeed sorry you're so disappointed with the Sears Home Improvement Services. We know we've let you down and we would like to offer our assistance. The workmanship on the siding of your home was not done to your satisfaction and we are truly sorry that our business partners haven’t made the proper contact to you about this matter. I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (lime) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
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Anti-SEO
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Mar 30, 2012
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Slow delivery & response
"For today 11/06/11"
SEO garbage complaint.
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SearsCare
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Mar 30, 2012
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Slow delivery & response
Hello RAbirene,
We are sorry to hear about the problems that you are experiencing with Sears.com and not receiving the proper customer service that you deserve. We can only imagine the frustration this has caused you and your family. It is our goal to get take care of your customer service needs and exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Robert and I work for the Social Media Support Team. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the vaccum was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Rabirene) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
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CDew
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Apr 4, 2012
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Bad mattress and return policy
Bought a new mattress in Nov 2011. We shopped around & Sears was comparable in price, but the deciding factor was the salesperson saying that we had SIX MONTHS to change our minds. (we didn't want to get stuck with an expensive, uncomfortable mattress!) It was delivered and we began trying to "adjust". We thought it was just us. We have had it for five months (and hated it the whole time). We just returned from a 10 day trip where we slept GREAT in 3 different hotel beds! We decided "it's not us!" So, I called the local SEARS to explain the problem. "No problem"...just come in and pick out what you want to exchange for, then call the "Sears Solution" number to give them the information. Went in last night, picked an upgrade (about $300 more - but worth it!) and was encouraged by the response of the salespeople. Ah, but it IS a problem! I called the "Solution" people & it seems the six months period was really only 30 days!!! Hmmm...I have JUST begun!
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Anti-SEO
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Apr 9, 2012
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The poor service I experienced today have given me a bad taste for the Sears brand
The dates in this complaint point this out as an obvious SEO.
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SearsCare
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Apr 9, 2012
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The poor service I experienced today have given me a bad taste for the Sears brand
Hello Kisamke,
We are sorry to hear about the problems that you are experiencing with Sears service. We can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Robert and I work for the Social Media Support Team. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the Kenmore water softener was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Kisamke) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
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SearsCare
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Apr 10, 2012
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Save your money and don’t buy any appliances at sears and say no to extended service agreements
HI Owiler,
My name is Scott and I'm part of the Sears Cares Social Media Support Team. We located your post here and wanted to reach out and make contact with you. Please accept our sincere apologies for all the trouble and inconvenience you've encountered with your refrigerator repair. Being without a fully functional refrigerator is never easy, nor are multiple repair appointments. We'd like to speak with you regarding this and look into what's happened with your refrigerator so far.
At your convenience, please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number). Also, in your email, please provide your screen name (Owiler) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Sears Cares Social Media Moderator
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DIANEDIANERICKRICK
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Apr 10, 2012
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Save your money and don’t buy any appliances at sears and say no to extended service agreements
This is for the original poster...complaining about Sears. We have been loyal customers since April of 1982; service contracts on some things. OUR STORY...in 1993 we purchased a washing machine. About 5 years into it we needed service for a clogged hose. No problem. They came right out. THEN about 3 years after that, they came in & replaced the 'trans'...no cost. BUT last November something else went wrong...Low & behold...they sent me a voucher for $900!! and told me to go pick out a NEW machine, as they couldn't get the parts for mine!! Don't complain to ME about Sears!!
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316620
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May 5, 2012
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bad customer service
Their customer service is extremely rude and is probably the worst I've ever encountered. I went to return my pair of shoes and they couldn't find a receipt using my credit card information, so they didn't refund but said they'll exchange the pair for the other! But I don't want the exchange, I want a refund! They never smile and the managers are rude as hell. Beware!
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Poli na
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Jul 12, 2012
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they simly don't care of their customers
This company doesn't honour their warranty. They did air condition repair at my house and one week after their repair my air condition was broken again. They said that it is my problem and I have to pay for their visit. I will never recommend this company to anyone!
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sajid
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Oct 22, 2012
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sells damaged items
Couple of month ago I purchased a new dishwasher from their store and I also paid for the delivery and installation and in two weeks the dishwasher stopper working. When I called this company they send me a maintenance man who never fixed the dishwasher, left the problem and tried to overcharge me. Claimed for a help again and the same store happened. I believe it is just a way how they do their money, all their items are already damaged! Beware and don't buy from them!
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pepermind
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Oct 25, 2012
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send me wrong item and didn't make an exchange
I purchased from them a King Grand Linen comforter but they send me wrong size. Send it back and claimed for an exchange and never received anything. Tried to contact them and asked for money back but it seems like they don't have any support service. Beware and don't buy from them!
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daylight12
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Nov 12, 2012
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gift card scam
I had their gift card and used it paying for my new table. They refused to accept it without a notice and I it seemed that I couldn't use it at all so it was absolutely useless and my friend who give it to me just wasted his money on this gift. beware and don't buy any gift card from them, it is unreliable!
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grandi
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Dec 2, 2012
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unreliable company, poor employer
I will never recommend this company to anyone as an employer! They are really bad and they absolutely don't care of their people! small salaries, always late, ask you to work extra but never want you to pay a bit more and also they don't want to be responsible for their own mistakes and left all responsibility on the employees. Stay away and look for something more reliable!
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lantack
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Dec 27, 2012
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unreliable company! sold me damaged item
I purchased a snow blower from this company and paid over $600 for it and it arrived damaged. I claimed for a repair under the warranty but this company refused me without a reason and I had to spend extra money to fix it. This company is unreliable, don't buy from them!
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Fight
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Feb 25, 2013
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liars, misrepresentation of their offers
Beware and be careful dealing with this company! They do misrepresentation of their offers, discount and sales! I lost my money with them, I purchased their goods with 50% discount but later I was overcharged full price because of their misleading advertisement!
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train32
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Apr 22, 2013
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refund and warranty problems
Sears sells junk products and has problems with refund policy and their own warranty. These people simply ignore their customers if they have problems with their product and doesn't provide adequate help. Beware and better stay away from them!
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Trixie
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May 10, 2013
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sells defective items
This company provides really poor service for their customers.
I purchased furniture from them and I received damaged items. I contacted them about these damages and claimed for warranty but I never received any response. This company just sells damages items and doesn't care of their customers at all. Be careful if you still want to deal with this seller!
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amoran
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May 16, 2013
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tricked
Our washing machine needed to be repaired, however, the company did not tell us that it was too old to do that, and made us buy a new agreement. Now we actually can’t do anything. Because they won’t repair the washing machine, and we do have this agreement.
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charles horner
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Oct 19, 2017
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WE WERE TRICKED
WE WERE MISINFORMED. WE WERE CHARGED $49 FOR SERVICE CONTRACT. which WE THOUGHT WAS A ONE TIME CHARGE..Instead we have been charged this amount monthly. To date $200.00 has been the charge. We feel you owe us a refund of $150.00.
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