DEAD SEA KIT |
| United States, Florida |
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Consumer reviews about DEAD SEA KIT |
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emjay
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Dec 3, 2012
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deadsea beauty kit
Deadsea beauty kit returned to a p o box number 5381 on the day after it arrived, as it was not made clear that it was whole kit and not just a sample, as advertised.
I spoke to an american lady called emily on 0800-014-8149 who assured me that the automatic billing and delivery order would be cancelled and that my account would not be debited. This has not happened my account has been debited £87.95 and appeared on my statement today.
I understand that there have been other people in this position and would appreciate any help you can give to get this situation sorted out.
Many thanks
Marion Joyce ([email protected])
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chy
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Dec 13, 2012
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wanted to order
Thank you for this valuable information, i will not place an order.
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deb9673
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Dec 18, 2012
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Dead Sea trial
Same happened to me. I have asked my bank to stop any further payments going out to them. Make sure you do it! I have got this email and am getting responses [email protected] - they offered a partial refund which I said I woudl accept in the interim but now tht offer has been withdrawn as I have taken this up with the bank. SCAM SCAM SCAM
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shelter
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Jan 8, 2013
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DeadSeaKit/Collagenta/DS Marketing
RE: DS Marketing, Collagenta, Dead Sea Kit, Jayco Cosmetics
To Whom it May Concern:
In an effort to protect others from this particular experience and in order to make others aware and hopefully prevent financial loss, not only for individuals, but for companies involved in fraud prevention, I am sharing my experience with you in regards to the aforementioned companies. It is possible there are more, but these are the ones I have been able to find.
On December 2, 2012, I ordered 2 trial products via the internet. The first was Collagenta and the second was Dead Sea Kit. The Collagenta was supposed to be a 14 day trial, though if you click on their policies attached to the site, it states that returns need to be made within 30 days. The Dead Sea Kit was a 30 day trial. I received the Dead Sea Kit on December 5, 2012, via Fed EX, and signed for it. To date, I have never received the Collagenta.
On December 21, 2012, I used the site communication tool to inform Collagenta that I had still not received their product and to cancel the request and refund my money. I did not receive a confirmation from them for this, but did not receive the product, so assumed they received the message.
On December 26, 2012, I received a text message from my bank that DS Marketing had made a debit to my account in the amount of $139.95. I immediately called my bank and learned that they had also attempted a second debit, which the bank declined.
I immediately attempted to contact DS Marketing about the debit, as I had never received the Collagenta trial and the Dead Sea Kit trial had not ended. I was unable to reach anyone at the company. I left multiple messages, but received no communication. I located 2 email addresses and proceeded to attempt contact this way. The email I received back from them, when I told them I was pursuing the matter with my bank was they would refund half if I did not pursue the matter with my bank.
Long story short, I was told I had received the Collagenta and had signed for it. In reality, what I signed for was the Dead Sea Kit (30 day trial). After the trial period, if the product is not returned, you are charged. However, the Dead Sea Trial was not up and I never received the Collagenta, which I notified the company of.
As soon as possible, I went to my bank to file a complaint. The bank advised me to destroy my card to prevent any further transactions from the company. I also went, on January 3, 2012, and shipped the return via Fed Ex. At the same time, I asked Fed Ex to research the deliveries for me. There was only one shipment to my address and it was the Dead Sea Kit (30 day trial).
I notified DS Marketing via email that the shipment had been made and forwarded them the tracking number. On Sunday, January 6, the claimed to have attempted to credit my account. However, the card was closed and they had already been made aware of this via multiple emails. After this, they stated they could not refund as the original card was closed, as per recommendation from the bank.
I have made multiple attempts to contact the company via phone, which is impossible. They claim to not make outgoing phone calls (strange for any legitimate company). They/he/she, will communicate via e-mail, but it is short and random and does not serve to complete any conversation.
My belief is this. The company has established an elaborate scheme to steal from others. They have implemented policies which allow them to collect money for product, and when people attempt to protect themselves, they are again covered because they won’t make refunds unless it is to the original card, which, in many cases, including mine, are closed to protect the consumer from fraud. It is a vicious circle which serves the benefit them and harm innocent people financially.
I f you search the company online and on scam sites, you will find multiple complaints from others who have been in the same situation with this scam.
I am asking that you look into this matter and share this information with your employees and then with consumers through your bank. I am including all email communication I have had with the “company” as well as with Fed Ex and my bank. I am asking that the people who fall prey to this scam be protected, which will, in turn, protect financial institutions. Please take time to check this information for yourself.
Please feel free to contact me at any time with any questions you may have.
Sincerely,
Sherri Helterbran
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creighton
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Jan 9, 2013
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deadsea beauty trial
i want to return a trial of dead sea beauty prodcts but i cant contact the firm and they are going to charge a lot of money if i dont i am very worried as i am a pensioner and cant afford this.it was offered as a trial.thanyou,mrs eleanor mcelroy.email [email protected]
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mandrake
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Jan 14, 2013
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deadseakit/taking money without permission
i was under the understang that i had a trial kit,all was to be paid was p+p,iwas not happy with the product, and i intended to return it ,BUT???only return unopened and not used, HOW ON EARTH can we test it for trial,and then cant send it back because ive tried it,THEN YOUhad the audacity to take £86.99pfrom my bank without my permission, paying you for dud goods,you are working a scam, and im taking this further ,by informing the mirror newspaper,for starters,all i want is my money back!!!!!.
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Justrose
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Jan 14, 2013
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Charged shipping fee but NO trial kit received
Ordered two things that day - the Collagenta serum and the Dead Sea Trial Kit. Never received the Dead Sea trial kit. Received the other product and the stupid shipping company put both things on the same tracking order and when I try to track them they both say I signed for it, BUT I only received Collengenta product.
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cazbach1
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Jan 16, 2013
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deadsea free trail kit
I too have been taken in by these evil fraudsters, I was charged £6.95 shipping costs where it was supposed to be $3.95. Then £89.99 was taken out of my bank account without authorisation.I have e. mailed them and they insist that the offer was a 2 week free trail. I have replied saying that the offer only stated a free trail not a 2 week free trail.I have informed the bank and they have blocked any further transactions. I have also been in touch with the watch dog programme and i am awaiting a reply.They have to be stopped!!!!!!
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m. usselman
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Jan 20, 2013
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Deadsea Kit /Products
Please cancel my order this product is not for me it makes my skin breakout I have not been able to contact the company either by phone or e=mail. to cancel. I will be watching my charge card for additional charges Thank You
M. Usselman
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m. usselman
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Jan 20, 2013
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Deadsea Kit
My issue now with this company early today was how do I cancel this product due to now for me. After speaking to my bank tonight to find out that a charge of $139.92 was charged to my account and guess what no product has been received the bank gave me a phone # that does not work and to go through resolutation to have charge reversed
Does anyone else have a suggestion
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rosemarie
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Jan 22, 2013
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dead sea kit
charged me $139 if when I returned the product within the proper time frame
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fiona ross
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Jan 23, 2013
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Deadsea kit i returned to them has now been returned back to me
I returned the dead sea beauty trial kit on 3/10/12 to come home from work to find card from royal mail to say the package has been returned to me as no one claimed it in israel as that the address thats given to you by there customer service. BY EMAIL. why is this site still aloud to keep trading on this site when they are obviusley up to no good.
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sgrim
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Jan 27, 2013
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received advertizing for free gift from DeadSea products
I received advertizing from Dead Sea with my American express card. It said Free gift for you just pay the shipping ($9.95) Little did I know that the "free" gift will cost me $139.95 US. I complained to my credit card company, had to cancel my card to prevent any further charges. I did send the company an e-mail and got a response that it was my fault that I did not see the terms and conditions. I am sure that if the so called terms would be boldly advertized there would not be so many complains. I offered to mail it back to them but they would not provide the address and told me that it is over 14 days and they cannot take it back. I received the bloody kit about ten days after I ordered it. Please be careful, do not order anything from this company. If you want the dead sea products there is a company in Israel called AHAVA, great product and no fraud. I am not even sure that the product they send is from dead sea. Please tell all your friends and family about it, maybe we will be able to put them out of business.
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Jill Harris
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Jan 28, 2013
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Deadseakit
I responded to the advert from the above company which advertised a free trial of their product, paying only for the postage. Nothing was asking for a return of the goods, and I have been conned into paying two amounts of £87.95 and £87.82. The product itself does not do what it is advertised to do, and if I could have the address of the company I will return the goods, and get a refund.
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Shruthi Kannan
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Jan 31, 2013
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cheating company
£87.95 was taken from me with no PERMISSION {100% cheating company & cheating customers} how can i get my money £91.90 back.
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Miss B cheshire
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Jan 31, 2013
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deadsea beauty kit
same story i too have been conned by these people. I have contacted action fraud and been given a crime number,contacted my credit card comany marks+spensers to put a stop on any further transactions they have been very helpful, I am going to contact watchdog and Martin Lewis. This company have taken £175,77p from my account 01/01/13. I live on a state pension and can ill afford this and was not aware they would do this or would never had applied for so called free gift.Action Fraud tell me Interpol and agencies in U.S.A. are also investigating these unscruplous people,advise any one this has happened too contact Action fraud. Miss B Cheshire
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Jean Hill
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Jan 31, 2013
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Beauty kit Dead Sea
How can I stop this company taking money from my account when it does not have the company name it comes out under DSMARK*DEAD and ACTIVECOLLAGEN.COM
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Shruthi Kannan
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Jan 31, 2013
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Cheating company 100%
Cheating company 100%
i ordered my free trial of dead sea products and was told i only had to pay postage and packing, but when i received my bank statement i saw that they had taken £87. 95 from it without authority, This site should be shut down.
I have never given permission for anyone to take further money from my cards, I have not received and do not want to receive any more of these creams
How can I ensure that nothing else will be taken out of my account and how can I get my money back?
DO NOT EVER PURCHASE FROM THIS COMPANY !!!!!!!!!!!!!!!!!!!!
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Alys
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Feb 3, 2013
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dead sea scam
I too did not read the small print. The advert is designed to deliberately mislead people and it clearly works! I will infomm my bank and Paypal asking them to stop any further money being taken.
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[email protected]
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Feb 3, 2013
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rip off
after falling for this scam I am glad to have found this info I will be phoning my bank and cancelling my bank card. will be sending products back
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ElizabethH
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Feb 4, 2013
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Dead Sea beauty.com
I too stupidly have fallen for this scam. I was not sent a confirmation e-mail and called my credit company to find out that this company have taken double the money for delivery than stated in the advert for a free trial. I was told that I cannot stop payment and there is no address to cancel. I will now have to wait to see if they take further money from my account and if so start fraud proceedings through the card. I feel such an idiot.
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lulu51
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Feb 4, 2013
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Dead Sea Beauty Kit
Called the company to try and cancel my free trial and can't reach anyone. I got an answering machine and left a message for a return call. The phone number I have says enter your party's extention or press Hash, what the hell is Hash I hope I get a call back before being charge anymore. Dispute any charges to your credit cards!!!!
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b parker
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Feb 5, 2013
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Deadsea
I agree!!! This company is the biggest fraud ever. I don't know how they sleep at night. Don't get sucked in like I did.
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Eileen Starin
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Feb 7, 2013
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deadseakit
Where do I cancel this order.
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bridget1961
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Feb 8, 2013
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did not know there was an auto refill obligation
Does anyone know how much it costs to return this stuff to ISREAL??
Also, i have already cancelled my visa, so they cannot charge this card. Does anyone know if they can do anything if i just ignore them....
I don't want to pay them anything...BUT i don't want them to do something crazy like somehow sending me/this to a collections company??? can this be done
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